What does a consumer of a TELCO or a mobile company like
Airtel want? Well if the consumer happens to be a discerning one like me than
she or she would want a service that makes interacting with the brand easy. It
should be easy to access ,understand and use.It should offer transparency of operation and get me a maximum
bang for my bucks. Looks like the My Airtel App from airtel is designed and
developed to address these prayers and make the life of the Airtel Consumer
easy.
1.
This Airtel apps lets me manage my pre paid, post paid, land line
as well as Airtel DTH accounts with
ease. The USP for me is that I would get a reward for doing stuff like a
recharge.. The rewards which come under the category of Airtel Surprises are earned as coupons .These coupons are
redeemed across categories like food , shopping, wellness and entertainment.
The coupons can be redeemed from popular brands like PVR
cinemas, Café Coffee Day , Flipkart.com, Amazon.in , Ebay.in, Mynta.com,
Archies, VLCC etc
2.
What all can I do with this app? Make it easy for the end user i.e. me to carry out
transactions with ease. For this it has a “I want to” section which has the
option that one can add a shortcut for the most used or frequently needed
option shortcuts under this category so that these tasks can be easily executed
and completed. The tasks that can be added under this “I want to ” category are as
follows…
Bill payments- Make bill payments easily and securely
Recharge- Quickly and after viewing the best offers
Buy packs- The best value packs with the best offers
Record a program- So you never miss a show that is your favorite.
Order games- The latest and hottest games that you want to
own and play
View balance- So you are never out of talk time and balance
Data consumed- To manage and handle data usage
Check recharge history- So that one can manage account and
manage budget.
3. The mode of payment is the most important aspect of any
app use. Mostly people are wary of imputing their credit card information into
an app. To address this issue the app has PCIDSS certification. PCIDSS is the
Payment Card Industry Data Security Standard that is the proprietary information security
standard for organizations that handle branded security cards. This makes each credit
card transaction very secure. The saving of credit card information in the app.
Makes
saving of credit card information both easy and reliable. This makes each
transaction quick easy and reliable.
As a user can track
the bill in real time so one can manage the bill payment and handling of
billing cycle with ease. Simplistic interface and ease of use makes using the
app very easy. Airtel services can be added or removed from the app with ease.
With this app one can easily manage Wynk, one touch access
and Airtel Live with this app.
Using this app aids the user by giving him or her a low balance alert, low data information and
alert, help in keeping a track of bill payment and making the payment.
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